Tuesday, July 19, 2011

Taiwan Government Forces Apple to Offer Refunds - International Business Times

"Based on the provisions of the Consumer Protection Act, mobile phone users are entitled to a seven-day period to test-use the software downloaded to their phones, and they can ask for a refund any time during this period."

The issue started after a confusion over the Super Cell Phone Tracker iPhone app. The app is advertised as a joke friend tracker. The issue regarding refunds arose when despite the disclaimer stating that the app is purely for novelty purposes and doesn't actually track other peoples mobiles, certain Taiwanese consumers still bought the app thinking it was real.

Since the confusion and calls for a change in policy, Apple has updated its Terms and Conditions to now offer refunds on apps and eBooks up to seven-days after purchase -- this includes the iPad and Mac App store.

Running contrary to Apple's approach, Google chose to contend the order in court, leading to a £21,000 fine against it in June.

Source: http://uk.ibtimes.com

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